Grievances

Grievance Mechanisms are a key element for building stakeholder relationships based on trust, as they provide for early identification of potential concerns. Effective stakeholder engagement includes listening and responding to feedback — both positive and negative. From global channels to operations-level grievance mechanisms, Bunge’s work to enhance our grievance mechanisms is a key part of our ongoing actions to implement the United Nations’ Guiding Principles on Business and Human Rights (UNGPs). 

Global Grievance Mechanism

Our global Ethics and Compliance Helpline is our worldwide portal for employees and the public that offers a confidential resource to ask questions or raise concerns or grievances on any topic, including human rights, child labor or forced labor. The Helpline is publicly available anytime in multiple languages. We do not retaliate, or tolerate retaliation, against anyone who raises questions or concerns about our activities, and we aim to investigate these concerns thoroughly, subject to applicable law and company policy, and provide appropriate responses and remedies. Learn more at this link.

Palm Oil

Bunge has established a Grievance Procedure to support timely and transparent responses to all internal and external stakeholders who identify issues or incidents in the Bunge supply chain that are not in line with the principles stated in the Bunge Global Palm Oil Sourcing Policy. Grievances include credible allegations of deforestation, ethics violations and instances of human rights abuses or exploitation. Our supplier due diligence process can result in the logging of grievances. Allegations received from stakeholders that are linked to our suppliers will be investigated and, if confirmed, logged at our public grievance tracker, and appropriately addressed or mitigated. Learn more at this link.

South America Soy

To enhance our stakeholder engagement efforts in South America, in 2022 Bunge also developed a South America Grains and Oilseeds Grievance Procedure. In 2023, we further refined this grievance channel to focus on environmental and human rights issues in our South America soy supply chain. Concerns raised in this area can be submitted through our global Ethics and Compliance Helpline.